The Need
A large Northeast-based healthcare services organization and leading provider of in-home personal care services partnered with Mobile Health to modernize and streamline its tuberculosis (TB) compliance program across Pennsylvania. Facing operational inefficiencies, unreliable onsite vendors, and fragmented diagnostic workflows, the Client required a scalable, compliant, and service-oriented solution.
Objective
Deliver a reliable, scalable tuberculosis (TB) testing program to support high-volume pre-hire and annual compliance requirements while reducing administrative burden, eliminating vendor inconsistency, and enabling continued growth across Pennsylvania.
Challenges
The challenges of executing this TB testing program were as follows:
- Unreliable Vendor Performance: Prior on-sites experienced frequent no-call/no-shows, inconsistent staffing, and poor customer service, disrupting hiring and compliance workflows.
- Financial Inefficiency: Monthly upfront billing regardless of utilization led to wasted spend when projected screening volumes were not achieved.
- Fragmented Diagnostic Process: Tuberculosis blood testing and confirmatory chest X-rays were managed separately, requiring the Client to coordinate multiple providers and systems.
- Operational Strain on Internal Teams: Managing multiple vendors, locations, and scheduling logistics increased workload for HR and compliance staff.
- Geographic Expansion Requirements: The Client needed a solution that could scale beyond Philadelphia into Allentown/Lehigh Valley and Pittsburgh without additional operational complexity.
Solutions
We developed and executed a multi-faceted strategy to overcome the obstacles, including:
- Reliable onsite coverage with backup staffing: To eliminate missed clinics, no-calls/no-shows, and hiring delays.
- Flexible scheduling aligned to hiring demand: To maximize utilization, reduce wasted spend, and scale coverage during high-volume onboarding periods.
- One-stop TB testing and chest X-ray coordination: To streamline compliance workflows and remove the need to manage multiple vendors.
- Statewide Pennsylvania provider and imaging network: To ensure convenient access for employees across Philadelphia, Allentown / Lehigh Valley, and Pittsburgh.
- Centralized portal and scheduling: To enable easy appointment booking, real-time results access and reduced administrative back-and-forth.
- Dedicated project management and client support: To provide proactive oversight, rapid issue resolution, consistent service quality.
- Accurate testing with fast turnaround times: To support timely compliance decisions and uninterrupted employee onboarding.
Results
This partnership highlights how Mobile Health delivers more than testing. By replacing an unreliable, fragmented compliance process with a fully managed, onsite TB testing solution, Mobile Health enabled the Client to shift its focus away from vendor management and back to growing its workforce.
This partnership demonstrates the power of customized solutions, responsive service, and proven infrastructure in helping healthcare organizations meet regulatory requirements while preparing for future growth.
High Participation
By making the process easier for their candidates and employees, we screened over 1335 people.
Improved Cost Efficiency and Utilization
Aligned onsite staffing hours with actual hiring volume, reducing wasted spend associated with underutilized monthly contracts.
Eliminated On-Site Coverage Failures
Achieved consistent, dependable onsite TB testing through dedicated staffing, mitigating the risk of no-shows.
Fast Results for Fast Compliance
Delivered fast, consistent turnaround times, supporting timely onboarding and annual compliance.
Data Source: Internal Data, Aug 2026